{"id":10405,"date":"2021-07-21T19:33:45","date_gmt":"2021-07-21T17:33:45","guid":{"rendered":"https:\/\/www.seopress.org\/es\/mi-cuenta\/tus-tickets\/"},"modified":"2026-02-27T10:16:47","modified_gmt":"2026-02-27T09:16:47","slug":"tus-tickets","status":"publish","type":"page","link":"https:\/\/www.seopress.org\/es\/mi-cuenta\/tus-tickets\/","title":{"rendered":"Abrir un ticket de soporte"},"content":{"rendered":"<details>\n<summary class=\"accordion-button fs-4 fw-bold collapsed bg-white p-4\">Obtenga respuestas instant\u00e1neas con nuestro chatbot de inteligencia artificial<\/summary>\n<p><iframe style=\"height: 100%; min-height: 700px;\" src=\"https:\/\/www.chatbase.co\/chatbot-iframe\/BISbiXKnnYlJ78acnqgcQ\" width=\"100%\" frameborder=\"0\"><\/iframe><\/p>\n<\/details>\n<details class=\"mt-3 mb-5\">\n<summary class=\"accordion-button fs-4 fw-bold collapsed bg-white p-4\">Env\u00edenos un mensaje<\/summary>\n<div class=\"alert alert-primary mt-3\">Antes de enviar un ticket: lea <a href=\"https:\/\/www.seopress.org\/es\/support\/guias\/\">nuestras gu\u00edas<\/a>, navegue por <a href=\"https:\/\/www.seopress.org\/es\/support\/preguntas-frecuentes\/\">nuestras Preguntas frecuentes<\/a> y <a href=\"https:\/\/youtube.com\/seopress\" target=\"_blank\" rel=\"noopener noreferrer\">vea nuestros videos<\/a>.<br \/>\n\u00a1Utilice siempre la <strong><a href=\"https:\/\/www.seopress.org\/es\/soporte\/cambio-registro\/\">\u00faltima versi\u00f3n de nuestros productos<\/a><\/strong>!<br \/>\nHablamos ingl\u00e9s y franc\u00e9s \ud83d\ude42<br \/>\n<strong>Horario de atenci\u00f3n: <\/strong>lunes a viernes &#8211; 9h00 &#8211; 18h00 (hora de Par\u00eds)<\/div>\n<p>Inicie sesi\u00f3n en su cuenta para abrir un ticket de soporte.\r\n\r\n\n\t<form id=\"edd_login_form\" class=\"edd_form\" action=\"\" method=\"post\">\n\t\t<fieldset>\n\t\t\t<legend class=\"h1\">Registrarse<\/legend>\n\n\t\t\t<div class=\"lead mb-5\">Bienvenido al \u00e1rea de clientes de SEOPress.<\/div>\n\t\t\t<p class=\"edd-login-username\">\n\t\t\t\t<label for=\"edd_user_login\" class=\"form-label\">Nombre de usuario o correo electr\u00f3nico<\/label>\n\t\t\t\t<input name=\"edd_user_login\" id=\"edd_user_login\" class=\"edd-required edd-input form-control\" type=\"text\"\/>\n\t\t\t<\/p>\n\n\t\t\t<div class=\"edd-login-password mb-3\">\n\t\t\t\t<div class=\"d-flex justify-content-between\">\n\t\t\t\t\t<label for=\"edd_user_pass\" class=\"form-label\">Contrase\u00f1a<\/label>\n\t\t\t\t\t<a href=\"https:\/\/www.seopress.org\/es\/wp-login.php?action=lostpassword&#038;edd_forgot_password=confirm\" class=\"small\">\n\t\t\t\t\t\t\u00bfContrase\u00f1a perdida?\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"position-relative\">\n\t\t\t\t\t<input name=\"edd_user_pass\" id=\"edd_user_pass\" class=\"edd-password edd-required edd-input form-control\" type=\"password\" spellcheck=\"false\" autocorrect=\"off\" autocapitalize=\"off\" autocomplete=\"current-password\"\/>\n\t\t\t\t\t<span id=\"show_password\" aria-label=\"Password visibility toggle\" style=\"\n\theight: 20px;\n\tdisplay: block;\n\tposition: absolute;\n\tright: 15px;\n\ttop: 15px;\n\twidth: 20px;\n\tcursor: pointer;\n\tfill: var(--bs-body-color);\n\toutline: none;\n\tvertical-align: middle;\n\">\n\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" tabindex=\"-1\" class=\"edd_show_pass position-absolute d-block\"><path d=\"M3.124 3.513A8.463 8.463 0 0 0 0 7.47v.06a8.46 8.46 0 0 0 3.124 3.956C4.58 12.497 6.204 13 8.001 13c1.795 0 3.42-.504 4.875-1.513A8.448 8.448 0 0 0 16 7.53v-.06a8.45 8.45 0 0 0-3.124-3.957C11.42 2.505 9.796 2 8 2c-1.796 0-3.421.505-4.877 1.513zm2.286 6.6C4.705 9.378 4.352 8.508 4.352 7.5s.359-1.874 1.074-2.595C6.143 4.182 7 3.822 8 3.822c1 0 1.857.36 2.573 1.083.717.72 1.075 1.586 1.075 2.595 0 1.009-.358 1.873-1.075 2.595C9.857 10.817 9 11.178 8 11.178s-1.865-.355-2.591-1.066zm1.056-4.16A2.124 2.124 0 0 0 5.82 7.5c0 .596.216 1.11.647 1.547.432.435.944.652 1.535.652.59 0 1.101-.217 1.534-.652.431-.436.647-.951.647-1.547s-.216-1.11-.647-1.547C9.102 5.518 8.59 5.3 8 5.3c-.591 0-1.103.218-1.535.653z\"><\/path><\/svg>\n\t\t\t\t\t\t<svg viewBox=\"0 0 16 16\" aria-hidden=\"true\" tabindex=\"-1\" class=\"edd_hide_pass position-absolute d-none\"><path d=\"M.74 2.422c.068.068.347.353.835.853.49.5.87.888 1.145 1.161C1.476 5.431.57 6.628 0 8.026v.059a8.396 8.396 0 0 0 3.13 3.93c1.455 1.002 3.084 1.503 4.881 1.503 1.139 0 2.198-.205 3.175-.614.32.318.78.773 1.382 1.365.605.592.963.944 1.077 1.058l.922-.922L1.66 1.5l-.92.922zm4.694 8.21C4.717 9.917 4.36 9.058 4.36 8.056c0-.523.136-1.058.41-1.605l1.125 1.127a2.03 2.03 0 0 0-.068.478 2.1 2.1 0 0 0 .649 1.536c.433.433.945.65 1.536.65.137 0 .296-.023.478-.07l1.126 1.127c-.545.274-1.08.41-1.604.41-1 0-1.86-.36-2.577-1.075zM5.11 3.106l1.57 1.57a3.417 3.417 0 0 1 1.331-.273c1.002 0 1.861.358 2.578 1.075.717.718 1.076 1.575 1.076 2.578 0 .455-.091.899-.273 1.332l2.116 2.117A8.905 8.905 0 0 0 16 8.054a8.428 8.428 0 0 0-3.123-3.96c-1.445-1-3.068-1.501-4.866-1.501-1.047 0-2.015.17-2.901.512zm2.8 2.764 2.287 2.323v-.137c0-.592-.217-1.103-.65-1.536a2.096 2.096 0 0 0-1.536-.65H7.91z\"><\/path><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<p class=\"edd-login-remember form-check\">\n\t\t\t\t<label class=\"form-check-label\"><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" class=\"form-check-input\" value=\"forever\" \/> Recu\u00e9rdame<\/label>\n\t\t\t<\/p>\n\n\t\t\t<p class=\"edd-login-submit mt-4 mt-lg-6\">\n\t\t\t\t<input type=\"hidden\" name=\"edd_redirect\" value=\"https:\/\/www.seopress.org\/es\/mi-cuenta\/\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_login_nonce\" value=\"7703752379\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_action\" value=\"user_login\"\/>\n\t\t\t\t<button id=\"edd_login_submit\" type=\"submit\" class=\"edd-submit btn btn-primary\">Iniciar sesi\u00f3n<\/button>\n\t\t\t<\/p>\n\n\t\t\t<p>\n\t\t\t\tHaga clic aqu\u00ed para registrarse?\u00a0\n\t\t\t\t<a href=\"https:\/\/www.seopress.org\/es\/precios\/\">\n\t\t\t\t\tObtener SEOPress\t\t\t\t<\/a>\n\t\t\t<\/p>\n\n\t\t\t\t<script>\n\t\t\/\/Login form\ndocument.querySelector('#show_password').addEventListener('click', function() {\n\tvar edd_user_pass = document.querySelector('#edd_user_pass');\n\tvar show_pass = document.querySelector('#show_password .edd_show_pass');\n\tvar hide_pass = document.querySelector('#show_password .edd_hide_pass');\n\t\n\tvar selectionStart = edd_user_pass.selectionStart; \/\/ Save current cursor position\n\tvar selectionEnd = edd_user_pass.selectionEnd;\n\t\n\tshow_pass.classList.toggle('d-none');\n\thide_pass.classList.toggle('d-none');\n\t\n\tif (edd_user_pass.type === \"password\") {\n\t\tedd_user_pass.type = \"text\";\n\t} else {\n\t\tedd_user_pass.type = \"password\";\n\t}\n\n\tedd_user_pass.focus();\n\t\n\tedd_user_pass.setSelectionRange(selectionStart, selectionEnd); \/\/ Restore cursor position\n});\n\t<\/script>\n\t\t\t<\/fieldset>\n\t<\/form>\n<\/p>\n<\/details>\n<p><strong>Problemas m\u00e1s comunes<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.seopress.org\/es\/support\/reparar-la-falta-de-add_theme_support-en-tu-tema\/\">Mi t\u00edtulo no coincide con la vista previa de Google<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/es\/support\/activa-tu-licencia-seopress-pro\/\">Mi clave de licencia no funciona<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/es\/support\/an-error-occurred-while-updating-seopress-pro-download-failed-unauthorized\/\">No puedo actualizar la extensi\u00f3n: descarga no permitida!<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/es\/support\/mi-mapa-de-sitio-xml-devuelve-una-pagina-en-blanco\/\">Mapas de sitio XML: su archivo parece ser una p\u00e1gina HTML<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/es\/support\/mi-mapa-de-sitio-xml-devuelve-un-error-404\/\">Mapa del sitio XML: error 404<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/blog\/how-to-add-schema-to-wordpress-with-seopress-1\/\">\u00bfErrores en datos estructurados en la consola de b\u00fasqueda?<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/es\/soporte\/guias\/genera-tus-metadatos-seo-con-openai\/\">Error 429 con IA<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Obtenga respuestas instant\u00e1neas con nuestro chatbot de inteligencia artificial Env\u00edenos un mensaje Antes de&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10401,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"tpl-account.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_relevanssi_hide_post":"on","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Exclusi\u00f3n del \u00edndice de Relevanssi","editor_notices":[],"footnotes":""},"class_list":["post-10405","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/pages\/10405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/comments?post=10405"}],"version-history":[{"count":0,"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/pages\/10405\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/pages\/10401"}],"wp:attachment":[{"href":"https:\/\/www.seopress.org\/es\/wp-json\/wp\/v2\/media?parent=10405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}