{"id":41757,"date":"2021-07-21T19:33:45","date_gmt":"2021-07-21T17:33:45","guid":{"rendered":"https:\/\/www.seopress.org\/fr\/mon-compte\/vos-tickets\/"},"modified":"2026-02-27T10:16:36","modified_gmt":"2026-02-27T09:16:36","slug":"vos-tickets","status":"publish","type":"page","link":"https:\/\/www.seopress.org\/fr\/mon-compte\/vos-tickets\/","title":{"rendered":"Ouvrir un ticket de support"},"content":{"rendered":"<details>\n<summary class=\"accordion-button fs-4 fw-bold collapsed bg-white p-4\">Obtenez des r\u00e9ponses instantan\u00e9es gr\u00e2ce \u00e0 notre chatbot IA<\/summary>\n<p><iframe style=\"height: 100%; min-height: 700px;\" src=\"https:\/\/www.chatbase.co\/chatbot-iframe\/BISbiXKnnYlJ78acnqgcQ\" width=\"100%\" frameborder=\"0\"><\/iframe><\/p>\n<\/details>\n<details class=\"mt-3 mb-5\">\n<summary class=\"accordion-button fs-4 fw-bold collapsed bg-white p-4\">Envoyez-nous un message<\/summary>\n<div class=\"alert alert-primary mt-3\">Avant de soumettre un ticket, veuillez <a href=\"https:\/\/www.seopress.org\/fr\/support\/guides\/\">lire nos guides<\/a>, <a href=\"https:\/\/www.seopress.org\/fr\/support\/faq\/\">parcourir notre FAQ<\/a> et <a href=\"https:\/\/youtube.com\/seopress\" target=\"_blank\" rel=\"noopener noreferrer\">regarder nos vid\u00e9os<\/a>.<br \/>\nUtilisez toujours la\u00a0<a href=\"https:\/\/www.seopress.org\/fr\/support\/journal-modifications\/seopress-free-pro\/\"><strong>derni\u00e8re version de nos produits<\/strong><\/a> !<br \/>\nNous parlons Fran\u00e7ais et Anglais \ud83d\ude42<br \/>\n<strong>Horaires d&rsquo;ouverture : <\/strong>Lundi au Vendredi &#8211; 9h00 &#8211; 18h00 (heure de Paris)<\/div>\n<p>Connectez-vous \u00e0 votre compte pour ouvrir un ticket de support.\r\n\r\n\n\t<form id=\"edd_login_form\" class=\"edd_form\" action=\"\" method=\"post\">\n\t\t<fieldset>\n\t\t\t<legend class=\"h1\">Se connecter<\/legend>\n\n\t\t\t<div class=\"lead mb-5\">Bienvenue dans l\u2019espace client SEOPress.<\/div>\n\t\t\t<p class=\"edd-login-username\">\n\t\t\t\t<label for=\"edd_user_login\" class=\"form-label\">Identifiant ou adresse e-mail<\/label>\n\t\t\t\t<input name=\"edd_user_login\" id=\"edd_user_login\" class=\"edd-required edd-input form-control\" type=\"text\"\/>\n\t\t\t<\/p>\n\n\t\t\t<div class=\"edd-login-password mb-3\">\n\t\t\t\t<div class=\"d-flex justify-content-between\">\n\t\t\t\t\t<label for=\"edd_user_pass\" class=\"form-label\">Mot de passe<\/label>\n\t\t\t\t\t<a href=\"https:\/\/www.seopress.org\/fr\/wp-login.php?action=lostpassword&#038;edd_forgot_password=confirm\" class=\"small\">\n\t\t\t\t\t\tMot de passe oubli\u00e9 ?\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"position-relative\">\n\t\t\t\t\t<input name=\"edd_user_pass\" id=\"edd_user_pass\" class=\"edd-password edd-required edd-input form-control\" type=\"password\" spellcheck=\"false\" autocorrect=\"off\" autocapitalize=\"off\" autocomplete=\"current-password\"\/>\n\t\t\t\t\t<span id=\"show_password\" 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0-3.123-3.96c-1.445-1-3.068-1.501-4.866-1.501-1.047 0-2.015.17-2.901.512zm2.8 2.764 2.287 2.323v-.137c0-.592-.217-1.103-.65-1.536a2.096 2.096 0 0 0-1.536-.65H7.91z\"><\/path><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<p class=\"edd-login-remember form-check\">\n\t\t\t\t<label class=\"form-check-label\"><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" class=\"form-check-input\" value=\"forever\" \/> Se souvenir de moi<\/label>\n\t\t\t<\/p>\n\n\t\t\t<p class=\"edd-login-submit mt-4 mt-lg-6\">\n\t\t\t\t<input type=\"hidden\" name=\"edd_redirect\" value=\"https:\/\/www.seopress.org\/fr\/mon-compte\/\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_login_nonce\" value=\"cb479964a2\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"edd_action\" value=\"user_login\"\/>\n\t\t\t\t<button id=\"edd_login_submit\" type=\"submit\" class=\"edd-submit btn btn-primary\">Se connecter<\/button>\n\t\t\t<\/p>\n\n\t\t\t<p>\n\t\t\t\tBesoin d\u2019un compte\u00a0?\u00a0\n\t\t\t\t<a href=\"https:\/\/www.seopress.org\/fr\/tarifs\/\">\n\t\t\t\t\tObtenir SEOPress\t\t\t\t<\/a>\n\t\t\t<\/p>\n\n\t\t\t\t<script>\n\t\t\/\/Login form\ndocument.querySelector('#show_password').addEventListener('click', function() {\n\tvar edd_user_pass = document.querySelector('#edd_user_pass');\n\tvar show_pass = document.querySelector('#show_password .edd_show_pass');\n\tvar hide_pass = document.querySelector('#show_password .edd_hide_pass');\n\t\n\tvar selectionStart = edd_user_pass.selectionStart; \/\/ Save current cursor position\n\tvar selectionEnd = edd_user_pass.selectionEnd;\n\t\n\tshow_pass.classList.toggle('d-none');\n\thide_pass.classList.toggle('d-none');\n\t\n\tif (edd_user_pass.type === \"password\") {\n\t\tedd_user_pass.type = \"text\";\n\t} else {\n\t\tedd_user_pass.type = \"password\";\n\t}\n\n\tedd_user_pass.focus();\n\t\n\tedd_user_pass.setSelectionRange(selectionStart, selectionEnd); \/\/ Restore cursor position\n});\n\t<\/script>\n\t\t\t<\/fieldset>\n\t<\/form>\n<\/p>\n<\/details>\n<p><strong>Probl\u00e8mes les plus courants<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/resoudre-add_theme_support-manquant-dans-votre-theme\/\">Mon titre ne correspond pas \u00e0 l\u2019aper\u00e7u Google<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/guides\/activer-votre-licence-seopress-pro-insights\/\">Ma cl\u00e9 de licence ne fonctionne pas<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/une-erreur-sest-produite-lors-de-la-mise-a-jour-de-seopress-pro-le-telechargement-a-echoue-non-autorise\/\">Je parviens pas \u00e0 mettre \u00e0 jour l\u2019extension : t\u00e9l\u00e9chargement non autoris\u00e9 !<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/guides\/mon-plan-de-site-xml-retourne-une-page-blanche\/\">Sitemaps XML : votre fichier semble \u00eatre une page HTML<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/guides\/mon-plan-de-site-xml-retourne-une-erreur-404\/\">Sitemap XML : erreur 404<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/comment-utiliser-les-schemas-dans-votre-site-wordpress-avec-seopress-pro-1\/\">Erreurs avec les donn\u00e9es structur\u00e9es depuis la Search Console ?<\/a><\/li>\n<li><a href=\"https:\/\/www.seopress.org\/fr\/support\/guides\/generez-vos-metadonnees-seo-avec-openai\/\">Erreur 429 avec l&rsquo;IA<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Obtenez des r\u00e9ponses instantan\u00e9es gr\u00e2ce \u00e0 notre chatbot IA Envoyez-nous un message Avant de&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":41752,"menu_order":37,"comment_status":"closed","ping_status":"closed","template":"tpl-account.php","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[{"_seopress_pro_rich_snippets_type":"none"}],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_relevanssi_hide_post":"on","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Exclusion 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